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Shipping Policies

Shipping Methods
TreeTop Products ship the most economical way. Many of our products ship via UPS. However, the heavier items and large orders will require shipment freight via Common Carrier truck. For products that ship via Common Carrier, we will choose the best carrier for this method. On Common Carrier shipments, the driver will bring the product to the truck tailgate. The consignee is responsible for offloading merchandise from the tailgate.

Shipping & Handling Charges
Shipping charges are F.O.B. nearest available shipping point. Shipping & Handling charges will be calculated and displayed during Checkout. Customers are responsible for all Shipping & Handling charges. We will prepay all Shipping charges (UPS and Common Carrier) and add the costs to the invoices, passing along any discounts by freight carriers.

Power Lift-gate
Recommended for heavy and/or large shipments. This option is only available for freght via Common Carrier truck shipments. A power lift-gate will assist the receiver by lowering the merchandise from the truck to the ground for easy removal. Order a power lift-gate if you are unable to unload the shipment (due to lack of truck dock and/or fork-lift). Customer must remove the shipment from the lift-gate. Drivers are not required to help remove a shipment from a truck. There is a an additional fee for this service. This option needs to be noted at time of order.

Delivery Hours
Standard delivery hours are 9:00 a.m. to 5:00 p.m. Monday through Friday. Please note on your order if your facility has special delivery hours and/or delivery directions.

Damage During Shipping
Occasionally damage occurs during shipping so please remember to inspect your products for visible and hidden damage. It is important to note any damage on the Bill of Lading before you and the driver sign off on the shipment. All packaging and paperwork should be kept until the inspection process is completed. Please contact our Customer Service department for return/replacement instructions. Damage and shortage claims must be reported within 10 days of delivery.

Partial Shipments
When ordering multiple products on a single order, delivery dates may vary. Products ship from various warehouses. Be assured, your entire order will be delivered as quickly as possible.

Lead Time
All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most products are shipped within 10-14 business days from receipt of order. Orders are processed and shipped during normal business hours Monday through Friday. Please view individual product pages for more accurate lead times. At times, particularly during the summer season, we may experience an unexpected delay in manufacturing certain products. Customized products generally have a longer lead time.